Orders and Shipping
Orders received week days (mon-fri) and before 12 noon will normally be delivered within 2- – 5 working days (Mon-Fri) to addresses in the UK via Royal Mail First Class.
Order from overseas, goods are sent by standard Airmail (without insurance) Price is based on the weight/volume (normal airmail postage +ÂŁ4.25 for signed-for service).
We reserve the right to withhold delivery to any particular place or location at our sole discretion.
The risk in delivery of the goods passes to you on the commencement of supply or transportation to you or, where you will not accept supply on the date of delivery, to temporary storage arranged by us or the postal / courier service making the delivery.
cancel / return policy
If you do need to return something it must be unused and in it’s original packaging. The customer is fully responsible for all the shipping costs for return / exchange* unless the items are damaged, defective or incorrect**. Please inform us in writing by email (email@example.com) if you wish to return the goods.
* Recorded delivery. All goods should be sent recorded delivery (proof of postage will not be accepted) , and must be insured for the full value of the contents. CoolCrafting cannot be held responsible for lost or uninsured packages.
** If, in the unlikely event that the wrong / faulty goods are supplied, please contact us in writing by e-mail. A full refund, including postage costs will be made on receipt of the returned goods. Please include a description of the damage together with the invoice (the original or copy).
We will issue a full refund for the price you paid for the item within 30 days after we received the goods from you in required condition as above.
When advising us of cancellation of an order, or that you received damaged goods, please email firstname.lastname@example.org, or write to the return address below. Send all returned goods to:
Hincaster (Near Kendal)
Exchange Your Goods
Please inform us in writing by email if you wish to exchange the goods. We’re happy to exchange the goods within 10 working days of receipt of goods with your responsibility of covering the cost of the return / re-shipment. However please not that you may not be able to exchange to the products you wish since the most products are in limited stock.
Cancellation by us
We reserve the right to cancel the contract between us if:
(a) we have insufficient stock to deliver the goods you have ordered
(b) we do not deliver to your area
(c) one or more goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel the contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card or Paypal account as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
VAT (Value Added Tax) where charged is applied at 17.5% (set by National Rate). Magazines and pattern books are exempt from VAT.
Our liability to you in contract law or in tort or otherwise howsoever arising in relation to these terms and conditions is limited to our charges for the goods. We will not be liable to you for any loss or destruction of the goods, temporary or otherwise, which occurs following use or application of the goods except and to the extent that it is caused by the wilful default of one of our employees. Although we will endeavour to ensure that the goods are safe to use, we will not, except insofar as it cannot exclude its liability for death or personal injury caused by its negligence, be liable for any damage (physical or otherwise), loss or expense caused either directly or indirectly by use.
We will not liable for any breach of these terms and conditions caused by matters beyond our reasonable control including acts of God, fire, lightning, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), weather of exceptional severity or acts of local or central government or other authorities.
We reserve the right not to sell to any prospective customer at our sole discretion.
These terms and conditions constitute the entire agreement between the parties on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard. Each party acknowledges that upon entering into this Contract it does not rely and has not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this Contract or not) except those expressly referred to in this Contract. the only remedy available in respect of any misrepresentation or untrue statement made to either party shall be a claim for damages for breach of contract under this Contract. This clause shall not apply to any statement, representation or warranty made fraudulently, or to any provision of this Contract which was induced by fraud for which the remedies available shall be those available under the law governing this Contract.
Governing Law & Jurisdiction
This Contract and any relevant interaction between the parties shall be governed by and construed in accordance with the laws of England and Wales and both parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales in relation to any claim, dispute or difference which may arise hereunder or in relation to any relevant interaction between the parties prior to this Contract.
In these terms and conditions the following words shall have the meanings given in this section:
â€śContractâ€ť means either (a) the set of web pages completed by the customer, which provide details of goods required, customer delivery address, payment card details, etc, and which incorporate the terms and conditions set out herein, and is concluded by us despatching the goods to you, the contract is concluded by us despatching the goods to you;
â€śGoodsâ€ť means any goods and/or material supplied by us to you and available for sale on this website or at our shop.
â€śCoolCraftingâ€ť â€śUsâ€ť or â€śWeâ€ť means Sarah trading as Cool Crafting, from the address;
â€ś’Rightsâ€ť means all copyright, design rights (whether registered or unregistered), patents, rights in trade marks (whether registered or unregistered), database rights or other intellectual property rights in this website and the goods, for the full term of those rights, worldwide.
â€ś’Youâ€ť means the person, firm or company placing the order in the terms set out herein.