To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we may require a receipt, your order number or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet and you where expecting one, first check your bank account / Paypal again, it can take a couple of days and then please contact us at info@coolcrafting.co.uk.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded unless faulty.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at info@coolcrafting.co.uk and we can talk about next steps
Gifts
If the item is an unwanted or duplicate gift, we are happy to offer a gift card to the same value, posting the item back to us is your responsibility and will not be reimbursed.
Shipping returns
To return your product, you should mail your product to:
CoolCrafting
40 Market Place,
Kendal,
Cumbria.
LA9 4TN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@coolcrafting.co.uk for all questions related to refunds and returns.