Whether you visit us in person, shop online, or engage with our community, we are committed to ensuring that every individual feels included and empowered to create.
At CoolCrafting, we believe that creativity is for everyone.
Our mission is to foster a welcoming, inclusive, and accessible space where makers of all backgrounds, abilities, and identities feel valued and supported.
Our commitments to accessibility
Website accessibility
We are in the process of launching a new website designed with accessibility in mind, featuring improved navigation, clear and readable text, alternative text for images, and enhanced online security to ensure a seamless and safe shopping experience for all.
Workshops & events
Our workshops are designed to be welcoming and adaptable. We can offer additional support such as printed instructions in larger fonts, seating accommodations, and flexible learning approaches to suit different needs. Our workshops take place on the second floor of an old building and there is no lift, the loo is on this floor, so once in situ, you don’t have to go up and down the stairs.
Physical accessibility
Our shop in Kendal is wheelchair-accessible, and we are happy to assist with any specific requirements. If you are planning a visit and have access needs, please contact us in advance so we can ensure the best possible experience.
Customer support
If you need assistance while browsing our website or making a purchase, our team is available via email or phone to help guide you through the process. We also welcome feedback on how we can continue to improve accessibility for all.
Our commitments to inclusivity
A safe & respectful space
We are committed to fostering a community that respects and celebrates diversity. Discrimination of any kind will not be tolerated in our shop, at our events, or in our online spaces.
Representation matters
We strive to showcase a range of creative voices and perspectives through our product offerings, collaborations, and digital content.
Welcoming all makers
Whether you’re a beginner or an experienced crafter, we embrace all skill levels and backgrounds. Creativity knows no boundaries, and we encourage everyone to explore their artistic journey with us.
Community & collaboration
We actively seek opportunities to support and collaborate with underrepresented makers and small businesses, ensuring that our creative community reflects the world’s diversity around us.
Let us help
If you have any questions, suggestions, or specific requirements, please don’t hesitate to contact us. We are always happy to learn and grow to make CoolCrafting even more accessible and inclusive for all.
CoolCrafting
40 Market Place
Kendal
LA9 4TN