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Please check our FAQ for information, if that hasn’t helped please contact us here

Frequently Asked Questions

The Shop

What are your Opening Hours?

We are open 6 days a week, Monday to Saturday from 9.30am-5pm
We are closed on Sundays

Where is your shop and where should I park?

Here is a map

You will find us at 40 Market Place, Kendal, LA94TN

We are just round the corner from two pay and display carpark. The Westmorland Shopping Center is just round the corner and the carpark there is easy to find, its just behind the bus stop. The have disabled parking and you can hire a mobility scooter form there should you need to. (They also have a public loo). If you arrive before 9am its just £1.00 to park all day and the car park closes at 7pm. We recommend taking advantage of this if you are on a day course.

Do you take card payments?

Yes, we take Apple and Android pay, contactless and all major Credit and Debit cards.  We do not take American Express. We do however, have a minimum card payment of £5. oo instore.

Do you sell vouchers, and can I spend them instore and online?

We do sell vouchers and are available in any amount, you can find them here, they can be spent online and in store.

Where do CoolCrafting workshops take place?

Most of our workshops take place above our shop on Stramongate in Kendal. A grade one listed building built in 1546 for the Bellingham family. Visit this site for further history. The atmosphere is relaxed, but inspirational and instructional. Our shop in Kendal is at the gateway to the English Lake District, J36 of the M6 and within 2 miles of the mainline station, Oxenholme. We are half a mile from Kendal Station. Unfortunately due to the age of the building we have no disabled access to our first floor. If the workshops are elsewhere, it will be clearly stated on the workshop information. WE CURRENTLY HAVE NO PLANS FOR WORKSHOPS DUE TO COVID REGULATIONS.

Using the Website

How do I use the search function?

Here is a short video on how to use the search function on our website.

How do I view my basket?

The video above will show you how to view your basket.

How do I download my pdfs?

After you purchase a PDF, you will receive an order confirmation email. This email will include a download link. Click on this link to start the download. You can also download your PDFs directly after checkout, as you will be redirected to the downloads page.

We recommend you purchase PDFs with a Cool Crafting account rather than checking out as a guest. This means that your PDFs will be stored on the CoolCrafting website, you should also make your own backup.

Here is the short video on how to access PDF patterns



Luna Lapin

I’m a novice sewer can I make Luna?

We like to say Luna is suitable for an “adventurous beginner”, by the time you have made her and her clothes you will know a lot  more than you did on the first stitch. We designed Luna to help teach you how to sew and give you the confidence to start stitching and dressmaking. Just have a go!

Some of Lunas Friends and outfits are trickier than others but we say in our description and in our books we use a carrot guide as an indicator of diffuculty.

How is Luna Lapin Sewn?

Luna Lapin and her friends themselves are usually hand sewn, although customers have succeeded in using a sewing machine. Most of her clothes are machine stitched and some are knitted.  There is a very supportive Facebook group where you can find help and advice and inspiration. See Luna Lapin’s Little World.

Can I sell my sewn Luna Lapin or one of her friends?

Luna and her friends are protected by copyright – and we are working on trademarks. However with the exposure that has come from the books, we have relaxed our approach and our guidelines are as follows

Please credit us with the original design – this could be a label saying Design by Cool Crafting, Made by…….

No selling online

Maximum of 15 a year, please

Luna, her wardrobe and all her friends are intended for personal use only, by purchasing our patterns you agree to these terms

Please remember these were never intended as toys – anything you make will be your responsibility in terms of end-use, being fit for purpose and CE testing.

And finally please make sure they are items you are proud of, and that I would be too! And that you are charging a price for them that reflects your time and love.


I’m stuck making Luna or/and one of her friends, help!?

If you are finding something a little tricky, make a cup of tea and come back to it, if this doesn’t help join our amazing and supportive Facebook community Luna Lapins Little World.
We are a little biased but it might be the nicest place on the internet.

Something is missing from my kit I order, what do I do?

We put all our kits together by hand and with love in CoolCrafting workshop based in Kendal, and by everything we mean everything! we even pick your needles and fold the paper! but we know sometimes mistakes happen. if you find something is missing or have an issue with your kit please contact us.

Why Can’t I order extra stuff with my pre order – it saves me postage?

We ask that you don’t order anything alongside your pre-order as it disrupts the flow of processing orders. We pay a special weight-based postage price and calculate that based on the number of single items, if you have included other things it affects this postage, not only that it creates a lot more admin work. We also do our big post-outs from a location separate to the shop/post rooms so we don’t have the extra items at hand. We try to always handle things with understanding and kindness and ask that you understand we aren’t doing this to make more money (we charge in postage what the royal mail charge us plus a few pence for packaging) but so we can get out pre-orders out as quickly and mistake-free as possible.


My yarn has arrived tangled, what do I do?

Yarn manufacturers do their best to minimise the number of joins or knots in a ball of yarn, but they do crop up occasionally. Joins or knots are generally more common in natural fibre yarn than acrylic yarn, so they can come as a surprise if a knitter or crocheted has recently switched from acrylic to a natural fibre yarn. Joins or knots do not mean the yarn is faulty. However, if you have a large number of joins or a particularly “knotty” ball, just let us know and we will do our best to arrange for a replacement. Please rest assured that we do not sell “seconds” – all yarn we sell is “grade A” stock, direct from the manufacturer.

I need a specific dye lot, can you help?

We can try, we know how frustrating it can be when you think you have enough wool but run out at the last moment. email us or call the shop and we will see what we can do to help, we can’t guarantee that we will still have the same dye lot in stock but we can check.

Speaking of colour, how do I know that your colours on the web are representative of what I will be receiving?

We take a great deal of care to make sure that the photographs on our website show the colours of the products we stock as closely as possible, we spend a lot of time photographic and finding the relevant images for each item to make sure its as true to life as possible. However, different devices (e.g. a laptop or a tablet) can display website images slightly differently, meaning that an image may look very slightly different from one device to another. This could be down to factors such as the resolution and brightness of the device’s screen. Also, a shade of fabrics, wools, buttons and felts, we love natural fibres here at CoolCrafting and the downside is that they are more prone to sometimes vary slightly from dye lot to dye lot. This could mean that the product you receive may not be an exact match to what you saw in the photograph on our website! If you receive something from us that you feel looks drastically different from the photo on our website, please do get in touch.


My fabric has a colour/print fault, what do I do?

We don’t sell seconds so this shouldn’t happen, but sometimes things slip through the cracks, just let us know and we will try to help.

My fabric isn’t the right length, or has a ragged edge?

We cut and measure all our fabric and this means there is always room for a little human error, though it is rare. Sarah Peel spent two 2 weeks in Belgium learning to cut straight lines and its knowledge she is passing on to the rest of us. We try to be generous when cutting to compensate for any mistakes but if you think we have made a cutting or measuring error, please let us know.


When is the next Project or Surprise happening?
We love to keep you on your toes, so you just never know when the next project is going to drop. The best way to find out all the information is to sign up for our newsletter and become a member of Luna Lapin’s Little World – our facebook group. I can tell you that the Christmas Surprise Pre-Order will open at 12 pm on the 16th of October.

I placed a pre-order with some other bits and pieces, and nothing has arrived.
We request that you do not order other items with Pre-orders and state this on all our pre-order information and on the product page. If you have pre-ordered a project alongside other items, we will, at worst, refund your whole order and, at best, ask you to pay for the extra postage so we can send your items ahead of time.

This does not apply to international customers as long as they are happy to wait for their extra items and are aware that this could be up to a 3-month wait!

Delivery Infomation

How much do you charge for postage?

We price our postage in line with the Royal Mail pricing for first-class post, this means our charges will vary based on the size of the the item.

In some rare cases, we may have to charge extra for postage because of a particularly large item; in this case, we may choose to post with Evri.

Do you ship internationally?

Yes, we do.  Our prices for international shipping are based on the Royal Mail estimate for a delivery of 2kg; if your order is under this weight limit, we may refund part of the postage charge. Our system is manual and time-consuming, so International orders are posted on Wednesdays and Fridays. It is unlikely, but we may cancel your order if we have had poor luck delivering it to that country in the past.

You are responsible for your own customs charges; please make sure that your email address is up to date, as your mail provider will contact you with the information about tracking and any charges.

How long should my parcel take to get to me?

In normal circumstances for UK delivery, we expect your parcel to get to you within 2-5 business days. When you get an email saying we have completed it that means it’s in the hands of the postal service. We post first class with the Royal Mail to deliver your parcels in two or three working days, including Saturdays, this service is untracked.

International Shipping can take longer; depending on your location, please be prepared for your order to take over a month.

My parcel hasn’t arrived. What should I do?

If your parcel has gone missing, please Contact Us.

The Royal Mail does not count a parcel as missing until 10 days (30 for international post) after the date of posting, so we are unable to find out more information until this point. Of course, we will try to track it down and make sure nothing goes astray.


Do you offer refunds?

If you change your mind before your order has been posted, you can request a refund. If you have received a faulty item, we will exchange it. As a small business, we do not offer refunds.

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