Covid-19 update

Due to the restrictions put in place to protect us all from Covid -19 please expect a longer wait for order fulfilment and then postage, we expect it to take up to 4 working days from the time you have placed your order to it arriving with you. If you are worried that something has happened to your order and 10 days has passed, please contact us at info@coolcrafting.co.uk and we can look into this for you.

Our UK shipping no longer seems affected by delays, but international orders are taking a lot longer to get their destination. If you are an international customer please be aware of these delays. we will not offer a refund until sufficient time has passed. We have every faith that your order will reach you as soon as it can.

Please check our FAQ for information, if that hasn’t helped please contact us here

Frequently Asked Questions

The Shop

What are your Opening Hours?

We are open 6 days a week, Monday to Saturday from 10am-5pm
We are closed on Sundays

Where is your shop and where should I park?

Here is a map

You will find us at 7 Stramongate, Kendal, LA9 4BH

We are just round the corner from two pay and display carpark. The Westmorland Shopping Center is just round the corner and the carpark there is easy to find, its just behind the bus stop. The have disabled parking and you can hire a mobility scooter form there should you need to. (They also have a public loo). If you arrive before 9am its just £1.00 to park all day and the carpark closes at 7pm. We recommend taking advantage of this if you are on a day course.

Do you take card payments?

Yes, we take Apple and Android pay, contactless and all major Credit and Debit cards including American Express. We do however, have a minimum card payment of £5. oo instore.

Do you sell vouchers, and can I spend them instore and online?

We do sell vouchers  in values of £10.00, £20.00 and £50.00, you can find them here, they can be spent online and in store. but our vouchers are not applicable to postage costs so please bear that in mind.

Where do CoolCrafting workshops take place?

Most of our workshops take place above our shop on Stramongate in Kendal. A grade one listed building build in 1546 for the Bellingham family. Visit this site for further history. The atmosphere is relaxed, but inspirational and instructional. Our shop in Kendal is at the gateway to the English Lake District, J36 of the M6 and within 2 miles of the mainline station, Oxenholme. We are half a mile from Kendal Station. Unfortunately due to the age of the building we have no disabled access to our first floor. If the workshops are elsewhere, it will be clearly stated on the workshop information.

Using the Website

How do I use the search function?

Here is a short video on how to use the search function on our website.

How do I view my basket?

The video above will show you how to view your basket.

How do I download my pdfs?

After a PDF is purchased an order confirmation email will be sent to you. This email will include a download link. Click on this link to start the download. You can also download your PDF’s  directly after checkout as you will be redirected to the downloads page.

We recommend you purchase PDFs with a Cool Crafting account rather than checking out as a guest, this means that your PDF’s will be stored on the Cool Crafting website, though obviously you should make your own back up.

Here is the a short video on how to access PDF patterns

 

Products

Luna Lapin

I’m a novice sewer can I make Luna?

We like to say Luna is suitable for an “adventurous beginner”, by the time you have made her and her clothes you will know a lot  more than you did on the first stitch. We designed Luna to help teach you how to sew and give you the confidence to start stitching and dressmaking. Just have a go!

Some of Lunas Friends and outfits are trickier than others but we say in our description and in our books we use a carrot guide as an indicator of diffuculty.

How is Luna Lapin Sewn?

Luna Lapin and her friends themselves are usually hand sewn, although customers have succeeded in using a sewing machine. Most of her clothes are machine stitched and some are knitted.  There is a very supportive Facebook group where you can find help and advice and inspiration. See Luna Lapin’s Little World.

Can I sell my sewn Luna Lapin or one of her friends?

Luna and her friends are protected by copyright – and we are working on trademarks. However with the exposure that has come from the books, we have relaxed our approach and our guidelines are as follows

Please credit us with the original design – this could be a label saying Design by Cool Crafting, Made by…….

No selling online

Maximum of 15 a year please

Luna, her wardrobe and all her friends are intended for personal use only, by purchasing our patterns you agree to these terms

Please remember these were never intended as toys – anything you make will be your responsibility in terms of end use, being fit for purpose and CE testing.

And finally please make sure they are items you are proud of, and that I would be too! And that you are charging a price for them that reflects your time and love.

 

I’m stuck making Luna or/and one of her friends, help!?

If you are finding something a little tricky, make a cup of tea and come back to it, if this doesn’t help join our amazing and supportive Facebook community Luna Lapins Little World.
We are a little biased but it might be the nicest place on the internet.

Something is missing from my  kit I order, what do I do?

We put all our kits together by hand and with love in Cool Crafting workshop based in Kendal, and by everything we mean everything! we even pick your needles and fold the paper! but we know sometimes mistakes happen. if you find something is missing or have a issue with your kit please contact us.

Wool

My yarn has arrived tangled, what do I do?

Yarn manufacturers do their best to minimise the number of joins or knots in a ball of yarn, but they do crop up occasionally. Joins or knots are generally more common in natural fibre yarn than acrylic yarn, so they can come as a surprise if a knitter or crocheted has recently switched from acrylic to a natural fibre yarn. Joins or knots do not mean the yarn is faulty. However, if you have a large number of joins or a particularly “knotty” ball, just let us know and we will do our best to arrange for a replacement. Please rest assured that we do not sell “seconds” – all yarn we sell is “grade A” stock, direct from the manufacturer.

I need a specific dye lot, can you help?

We can try, we know how frustrating it can be when you think you have enough wool but run out at the last moment. email us or call the shop and we will see what we can do to help, we can’t guarantee that we will still have the same dye lot in stock but we can check.

Speaking of colour, how do I know that your colours on the web are representative of what I will be receiving?

We take a great deal of care to make sure that the photographs on our website show the colours of the products we stock as closely as possible, we spend a lot of time photographic and finding the relevant images for each item to make sure its as true to life as possible. However, different devices (e.g. a laptop or a tablet) can display website images slightly differently, meaning that an image may look very slightly different from one device to another. This could be down to factors such as the resolution and brightness of the device’s screen. Also, a shade of fabrics, wools, buttons and felts, we love natural fibres here at CoolCrafting and the downside is that they are more prone to sometimes vary slightly from dye lot to dye lot. This could mean that the product you receive may not be an exact match to what you saw in the photograph on our website! If you receive something from us that you feel looks drastically different from the photo on our website, please do get in touch.

Fabric

My fabric has a colour/print fault, what do I do?

We don’t sell seconds so this shouldn’t happen, but sometimes things slip through the cracks, just let us know and we will try to help.

My fabric isn’t the right length, or has a ragged edge?

We cut and measure all our fabric and this means there is always room for a little human error, though it is rare. Sarah Peel spent two 2 weeks in Belgium learning to cut straight lines and its knowledge she is passing on to the rest of us. We try to be generous when cutting to compensate for any mistakes but if you think we have made a cutting or measuring error, please let us know.

Pre-Orders

I ordered Luna Lapin Making New Friends in February, when will I get my book?

Thank you so much for pre-ordering our book! We hope you are as excited as we are. Luna Lapin Making New Friend comes out on 11th August, but we are getting it early so it should be with you by the end of July!

I placed a pre-order with some other bits and pieces, and nothing has arrived?

Because of the way our system works, you cannot pre-order an item alongside anything else. If you do it will place the whole order on hold, and we will only ship it when the item you pre-ordered was launched. We place this disclaimer on all items available as a pre-order. if you think you made a mistake and placed an order all together you can either wait for the whole order to arrive or you need to get in touch with us and let us know. We will in the last case need to charge you for extra postage and this will be sent through as an invoice.

Delivey Infomation

How much do you charge for postage?

How much we charge for postage completely depends on what you are ordering, we only use Royal Mail to post our items and our shipping costs are in line with their sizing and pricing.

In some rare cases we may have to charge extra for postage because of a particularly large item or if posting overseas.

Do you ship internationally?

Yes, we do.  Our prices for international shipping are based on the RM estimate for the delivery and we only ship parcels of under 2kg overseas

How long should my parcel take to get to me?

In normal circumstances for UK delivery, we expect your parcel to get to you within 2-5 business days. when you get an email saying we have completed it that means it’s in the hands of the opposite. We always use First Class and Royal Mail aim to deliver your parcels in two or three working days, including Saturdays.

International Shipping can take longer, please be prepared for your order to take over a month depending on location.

Can I track my parcel?

We are proud to use Royal Mail for all our postal needs and to keep costs down for all of us, we trust in them to get our parcels where they need to be. We always post first class and our prices reflect that of the Royal Mail. Royal Mail First Class is an untracked service, this means we cannot provide you with exact details on your parcel.

My parcel hasn’t arrived what do I do?

If your parcel has gone missing please Contact Us.

The Royal Mail do not count a parcel as missing until 10 days after the date of posting, so we are unable to find out more information until this point. We will, of course, try to track it down and make sure nothing goes astray.

Refunds

Do you offer refunds?

If you change your mind before your order has been posted, you can request a refund. If you have received a faulty item, we will exchange it. As a small business, we do not offer refunds.